Quick answers to the most common account issues.
I did not receive the verification email
- Check spam and promotions folders. Search for "Forgelo".
- Make sure you typed your email correctly at signup; a typo means the mail went elsewhere.
- Try registering again with the correct address, or contact support and we will verify the account manually.
I forgot my password
- On the login page, click Forgot password.
- Enter your account email. We send a reset link.
- Open the link and set a new password. Links expire after a short time, so use the newest email if you requested several.
If the reset email does not arrive, check spam first, then confirm you are entering the email you registered with. Support can confirm which address your account uses.
Changing your profile
Open your dashboard profile settings to update your display name and avatar. Your login email is your account identity; if you need to change it, contact support.
Keeping your account safe
- Use a password you do not use anywhere else.
- Anyone with access to your email can reset your password, so secure your inbox first.
- We will never ask for your password by email or WhatsApp.